- She says Continental Won’t refund any fees ~ even after spending over an hour trying to get someone on the phone and another 10 minutes for her to try to price the ticket.
- I informed the woman on the phone that the ticket was $50 more and $250 for the change. I was able to see this online. I had to repeat this information twice.
- The reason I had to call was that the Continental website, take the credit card verification info. I had to repeat this information twice.
- What's the point of having voice recognition for the flight details when the call is answered if this information is not passed on?
Looks like I may have another battle on my hands.